POLICIES & DISCLAIMERS


OVERAGES & SHORTAGES

We are not responsible for any overages and/or shortages. All calculations are approximate due to the nature of all landscape material products, aspects such as compaction, grade, and average depth across the project area(s) cause the volume to vary; volume being defined as how much space an object takes up. It is the customer’s responsibility to round up or round down on orders of material.


DELIVERY POLICY

Our delivery service consists of transporting landscape materials to a customer, with the stipulation that there is a dump truck-accessible area where we can offload via the dump truck’s hydraulic lifting bed. The safety of our drivers is our first concern and we prioritize efficient deliveries resulting in no property damage. Any placement of landscape material is at the discretion of the delivery driver, they will deem whether an area is dump truck-accessible or not. When we have to navigate through an area that’s not easily accessible with a dump truck, we will require a signed waiver that releases Burien Bark from all liability for damage to the property for placement. Delivery services apply on all orders unless otherwise stated by the representative providing the delivery quote. Fees are subject to change at any time.


CANCELLATION POLICY

All cancellations or changes must be made before the delivery has been prepared and dispatched, i.e. the dump truck(s) are loaded up with the order and/or left the bark yard. If your delivery order has been dispatched and you’d like to cancel, we reserve the right to keep your delivery service fee since the service has already been started. In situations where the dump truck does not fit into 1) your requested dumpsite, 2) a dump truck-accessible area, and/or 3) driveway, parking strip/spot/lot, or alley, we continue to reserve the right to keep the delivery service fee since the service has been started.


DELIVERY LIABILITY DISCLAIMER & WAIVER

We make deliveries inside curb lines and on the property at the customer’s risk only and accept no responsibility whatsoever for damage resulting from such delivery.


DELIVERING 1 ORDER TO 2 NEIGHBORS

The drivers cannot quantify how many yards come out of the lifting hydraulic bed upon the first dump, they will try to the best of their ability to deliver 1 order to 2 neighbors. There is a chance that the entire load will come out on the first dump.


REFUND POLICY

We may accept returns on unused retail items and unopened bags of product. For all returns, the customer must present the item(s) and receipts for a refund; restocking fees may apply. No refunds or returns on discounted retail or product. We cannot accept returns or provide refunds on loose material or bulk material due to possible contamination.